Introduction to our retail and wholesale consultancy services.
The Logistics and Supply Chain Consultants at Bisham Consulting have vast experience in the retail sector. Our clients include River Island, Marks and Spencer, the Arcadia Group with Top Man and Top Shop, and Waitrose.
These are just a few of the big High Street names we have advised and helped improve their business models.
Our team include former heads of retail and wholesale operations. Our retail industry expertise includes food, food services and catering, non-food, fashion, apparel, DIY and builders merchants, department stores, CTNs, convenience stores and petrol forecourts.
In addition, the team employs former operational and commercial directors of major third-party contracting businesses. The team has enormous experience of retailing operations across all of Europe.
We also have vast experience in the following areas:
- Running all types of warehousing operations.
- Transport, parcels and home delivery operations.
- IT systems and inventory functions.
- Improving business models across all areas.
- Improving customer service.
- Expertise in all consumer goods and FMCG.
So this wider business perspective ensures that we offer commercially sensible solutions. We also recognise and take into account other business priorities and trade-offs.
Retail Consultancy Projects.
Grocery – 10 Year Regional Distribution Centre Network Configuration Strategy.
Our client was looking for the optimum logistics network configuration strategy. It involved a range of clearly determined areas and objectives.
- A 10-year plan taking into account the high store service level proposition, store, sales and inventory growth.
- Regional Distribution Centre capacities and the need to minimise operational as well as capital costs.
- The work involved modelling trade-offs in the network, transport planning and trunking.
- RDC network and new warehouse design, capital and operational budgeting.
- Implementation planning.
Apparel – Pan-European Due Diligence.
Bisham Consulting’s role was to undertake a logistics and supply chain due diligence on a vertically integrated manufacturer and retailer of apparel. This was on behalf of a private equity investor. So the big challenge was to model the network with limited information while still identifying sensible cost-saving opportunities. The estimates were checked against the evidence of operational visits and the development plan was duly implemented.
Convenience Stores – Buying Price Comparisons.
Here the client was merging two separate operations. So it was important to establish what was more efficient from a cost and service perspective point of view. Should the client run its own centralised logistics or contract out to wholesalers? In making the assessment, a comparison was made of the whole-life buying and logistics costs of comparable SKUs from a 10,000 SKU catalogue. At the same time, the existing logistics operational plans and alternatives were reviewed. We did this both for cost and practicality. We’re delighted to say that our recommendations helped the client save millions of pounds every year.
Bisham Consultants – making a real difference for our clients.
Petrol Forecourts – Network Planning and Costing.
Bisham Consulting’s role was to act as ‘honest broker’. Our job was to develop a cost-efficient logistics plan for this joint venture contract in forecourt retailing. The project involved assessing the impact of growth plans and identifying the optimum operational solution at the least cost. An agreement was reached on pricing and the plan was implemented.
General Merchandise – Rationalising Logistics in Ireland.
In common with many other retailers, the client had run separate logistics north and south for its various operating companies. The improved security situation provided an opportunity to rationalise the existing operations and achieve a more cost-effective service. It also gave us a chance to improve lead-times. So the challenge was to integrate the operations in a practical way which cut costs while maintaining flexibility for what are very different retail models.
Clothing – 7 Year Warehousing Strategy and National Distribution Centre Design and Build.
Bisham Consulting developed a 7-year warehousing strategy for this fast growing retail business. We first looked at cost and capacity trade-offs for regional and national warehousing. We also considered the effectiveness and capacity constraints of the existing operations. The decision was taken to develop a new National Distribution Centre. Bisham Consulting has completed the operational design as well as the implementation plan. We have now specified the equipment and evaluated and selected the perfect suppliers to support our client.
Retail and wholesale Consultants: Other Successful Projects and Business Models.
Discount Retailing – Transport and Warehousing Project.
Bisham was responsible for developing a 5-year logistics strategy with the client which included a review of transport delivery costs and handling methods. The work also involved a plan for the total refurbishment of the NDC. So the resulting project was planned in phases over two years to avoid disrupting store service. This was successfully implemented for a fraction of the cost of the proposed alternatives. The client was delighted with the results.
Clothing and Accessories – Outsourcing Programme.
Bisham Consulting reviewed the future warehousing and transport requirements of this high street retailer. We formulated a plan to contract out the operations to a third party. So this meant a lower cost logistics solution and significant annual savings. We project managed the subsequent implementation and assisted with the contract and tariff negotiations. Using our extensive commercial experience in the field this was all done extremely quickly. Bisham Consulting was also actively involved in supplying interim management to help with the IT implementation and merchandising process development.
Home Shopping Fulfillment – Automation Project Management.
The client’s business strategy called for the implementation of a new automated warehouse to cope with planned growth. The Bisham team were responsible for project management and budgetary control. This was all carried out in liaison with the client management, the building contractors and the equipment suppliers. So, again, it was a very successful project delivered both on time and on budget.
Grocery – End-to-end Supply Chain Review.
The Client wanted to develop a model of its costs and potential for savings in an end-to-end review of its existing supply base and distribution operations. Bisham Consulting was selected to model the business and to consider the impact of growth. The most significant challenge was to identify and validate sufficient quality data to deliver a meaningful result. We developed a cost-to-serve model supported by operational visits and reference to operating costs and KPIs. So various options were modelled and tested and the most practical solutions and cost savings opportunities identified. This project is now in full implementation and delivering outstanding results.
Fashion Retail – Capacity Reviews and Outsourcing.
Our client was enjoying a rapid growth phase in both the retail market and with their e-tailing business. However, they were concerned whether there was sufficient capacity in the network to cope with the business. We looked at the capacity limitations of the network and modelled the impact of seasonal and future growth by category in inventory, SKU churn and throughput.
So our findings resulted in the urgent development of new facilities. This had to be done in time for peak trading when the logistics operations faced a real risk of grinding to a halt. We also assisted the client in choosing the best third-party contractors. We advised on contract negotiations, and project managed the whole implementation. This included the specification and introduction of new software systems to run all the operations. The final results exceeded all expectations.