Inventory Management Case Study, Bisham Logistics

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Client: Dentsply Europe

The Project:
To project manage the implementation of a new demand
management system throughout Europe.

DENTSPLY International is the largest supplier of professional dental products in the world. With facilities on six continents, it distributes its dental products in over 100 countries, under some of the most well established brand names in the dental industry.
Following a system selection exercise, Dentsply needed to implement this new system to support new Demand Planning, Inventory Optimisation & Purchase Planning processes for the Chairside business in Europe.
The implementation project focused on forecasting for Finished Goods (approximately 6500 skus) by market, combining local Demand Planning with central Strategic Inventory and Replenishment Planning.
We prepared a detailed Project Plan encompassing the activities of all members of the project team, showing tasks, dates and dependencies, taking into account availability as well as geographical location. Each team member was allocated specific tasks and given a timeframe with deadline dates.
Regular meetings were held to review progress and to discuss issues. Updates to the project plan were issued and action lists revised and distributed.
Our project manager’s role was to ensure that progress was being monitored, taking steps to highlight any barriers and to liaise with team members to resolve any issues.
We also monitored and reported on resource usage and costs, both external (software supplier’s support team) and internal. · The team members were aware of their roles and responsibilities within the project.
· The team members were enthusiastic and focussed.
· Slippages were handled quickly and effectively to bring the project back on track.
· Last minute changes to secondary goals were integrated into the project. · The implementation was achieved on time and in budget.
· The software is in use in Dentsply offices and via Internet links throughout Europe.
· The project management and planning methods were recorded in a detailed report, ready to form the blueprint for further implementations of the same software system in other Dentsply divisions. · Dentsply is now planning further implementations world-wide and lessons learned from this project are being communicated to the next implementation project teams.
· At the Software House User Summit the project won the "2004 Best implementation" award due to:
- On time and on budget
- Excellent project management
- Outstanding user support
- Excellent user manuals
- Good leadership