Background
Berry
Bros. & Rudd Ltd is a leading UK Wine Merchant, specialising
in Fine Wine retailing as well as broking and investment
management services. The Head Office is in Central London,
whilst Telesales, Buying and other functions are carried
out at its fully bonded warehouse in Hampshire. Other
activities include wholesale supply to catering companies
and restaurants.
The company had recently implemented a completely new
Sales Order Processing and Warehouse Management System
and a new management team wished to review current practices
and procedures and to enhance business systems and processes.
Inter-departmental communication was identified as an
area requiring particular improvement.
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Activities
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Bisham Consulting
was asked to carry out:
- A review of current Business Processes throughout
the company,
- A review of Warehousing and Distribution operating
processes, and to identify and specify system enhancements
required to improve business processes.
- A series of one-to-one meetings were held with key
personnel in the Head Office, the local buying and sales
offices, the warehouses and the retail outlets.
- Documents were produced, circulated and revised according
to input and comments received. These included Process
Maps detailing activities at all levels of the business.
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Outputs
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- A complete
written reference manual of Warehousing and Distribution
activities was produced and training provided as required.
- The system provider was asked to produce system enhancements
to improve business processes in certain specified areas.
- Business Processes throughout the business were documented
and detailed inter-departmental Service Level Agreements
were produced along with associated reporting requirements.
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Results
- Inter-departmental
communication improved and departments were able to work
together to improve customer service levels
- Teams understood what was required of them and how the
systems and business processes could support their activities
- Warehouse teams were able to cope with increased levels
of throughput without compromising service
- The company has fully documented process maps to use
as a base for future process changes
- The company has fully documented warehouse procedures
in use as reference documents for ongoing operations and
training purposes.
- BB&R were able to provide full procedural details
to HMRC during an audit of the bonded warehouse.
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