Background
DENTSPLY
International is the largest supplier of professional
dental products in the world. With facilities on six continents,
it distributes its dental products in over 100 countries,
under some of the most well established brand names in
the dental industry.
Following a system selection exercise, Dentsply needed
to implement this new system to support new Demand Planning,
Inventory Optimisation & Purchase Planning processes
for the Chairside business in Europe.
The implementation project focused on forecasting for
Finished Goods (approximately 6500 skus) by market, combining
local Demand Planning with central Strategic Inventory
and Replenishment Planning.
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Activities
We
prepared a detailed Project Plan encompassing the activities
of all members of the project team, showing tasks, dates
and dependencies, taking into account availability as
well as geographical location. Each team member was allocated
specific tasks and given a timeframe with deadline dates.
Regular meetings were held to review progress and to discuss
issues. Updates to the project plan were issued and action
lists revised and distributed.
Our project manager’s role was to ensure that progress
was being monitored, taking steps to highlight any barriers
and to liaise with team members to resolve any issues.
We also monitored and reported on resource usage and costs,
both external (software supplier’s support team)
and internal. |
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Outputs
·
The team members were aware of their roles and responsibilities
within the project.
· The team members were enthusiastic and focussed.
· Slippages were handled quickly and effectively
to bring the project back on track.
· Last minute changes to secondary goals were integrated
into the project. |
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Results
·
The implementation was achieved on time and in budget.
· The software is in use in Dentsply offices and
via Internet links throughout Europe.
· The project management and planning methods were
recorded in a detailed report, ready to form the blueprint
for further implementations of the same software system
in other Dentsply divisions. · Dentsply is now
planning further implementations world-wide and lessons
learned from this project are being communicated to the
next implementation project teams.
· At the Software House User Summit the project
won the "2004 Best implementation" award due
to:
- On time and on budget
- Excellent project management
- Outstanding user support
- Excellent user manuals
- Good leadership |
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