The Project: "To review the operating efficiency of the outsourced UK transport operations, identify areas for improvement and assist in implementation.."

Background

Bison had outsourced their transport operations to a third party service provider, who transported product from 3 UK plants to construction sites throughout England & Wales. While this operation was under contract, neither party was pleased with the situation. The transport company was making minimal returns, while Bison was frustrated at the poor service.

Activities

• Bisham undertook a full audit of the operation and conducted interviews with various staff , at all levels, from both companies.
• We mapped out all the processes, reviewed operating procedures and communication protocols, analysed the key performance indicators.
• The fleet was re-assessed to consider the optimum size and type of tractors and trailers required.
• Key staff were evaluated as were their locations and reporting structures.

Outputs

• A full audit report was produced that gave specific recommendations regarding operations and procedures. Communications, roles and responsibilities were totally transformed. New performance measures were recommended. A re-location of key transport staff into the plants and a number of new positions were proposed.
• The optimum fleet size and type were identified.
• A new pricing structure was proposed.

Results

• Both parties accepted all recommendations and assigned Bisham the task of implementation
• New mutually agreed operating procedures were implemented
• Day to day transport operations were re-located into the plants
• A new contract and pricing structure was implemented
• Delivery failures dropped by more than 50%
• Delivery costs reduced while financial returns to the transport operator improved